FAQ

Help Centre

Frequently asked questions

Sizing & fit

What size should I order?

Our tees and shorts are designed with an intentional oversized silhouette. We recommend ordering your true size for the full relaxed fit. If you prefer a slightly more fitted look, size down one. Check our full size guide for exact measurements.

Do the garments shrink after washing?

Our garments are pre-shrunk during the mineral wash process. Following the care instructions (cold wash, tumble dry low) will prevent any further shrinkage. Avoid high heat.

Are the sizes unisex?

Yes. All Blank Theory garments are cut to a unisex oversized pattern. They fit well across all body types at the same size.

The chest measurements seem large — is that correct?

Yes. Our box tees are deliberately wide in the chest and shoulder. This is the oversized boxy silhouette — the drop shoulder sits 2–3 inches below the natural shoulder line. This is intentional, not a sizing error.

Fabric & care

Why do different pieces of the same colour look slightly different?

Each garment is individually mineral washed. This process creates intentional tonal variation that is unique to each piece — no two garments are exactly identical. This is a characteristic of the technique and considered a feature, not a defect. Minor batch differences can occur due to variations in fabric, dye, and processing.

How should I wash my Blank Theory garments?
  • Machine wash cold (30°C), inside out, gentle cycle
  • Do not bleach
  • Tumble dry low, or hang to dry
  • Iron at low temperature — never directly on the fabric
  • Do not dry clean
What fabric are the tees made from?

Our Acid Washed Box Tees are made from 230gsm heavyweight 100% carded cotton. The fabric is pre-washed and mineral treated for a permanently lived-in finish.

What are the shorts made from?

Our Mineral Waffle Shorts use a 340gsm heavyweight 70% cotton / 30% polyester blend. The polyester content maintains the waffle knit structure wash after wash. Snow washed for depth and character.

Orders & shipping

How long does delivery take?

Each garment is made to order and dispatched within 2–5 business days. After dispatch: UK 5–8 days, EU 7–10 days, US & Canada 8–12 days, rest of world 10–14 days. All shipping is free worldwide.

Will I receive a tracking number?

Yes. You will receive a dispatch confirmation email with a tracking link once your order leaves our fulfilment studio.

Can I change or cancel my order?

Because each item is made to order, cancellations or changes must be requested within 24 hours of placing the order. After production begins, we are unable to make amendments. Email orders@blanktheory.london immediately if you need to change anything.

Do I pay customs duties?

Orders dispatched from the UK may be subject to local import duties depending on your country. These charges are the responsibility of the customer. EU customers may see a small customs charge post-Brexit.

Returns & refunds

Can I return a garment if I ordered the wrong size?

As each item is made specifically to order, we are unable to accept returns for sizing or change of mind. We strongly recommend checking our size guide before placing your order.

What if my order arrives damaged or incorrect?

Contact us at support@blanktheory.london within 7 days of receiving your order with photos of the issue and your order number. We will send a replacement or issue a full refund — whichever you prefer.

How long do refunds take?

Once approved, refunds are processed within 3–5 business days. The time it takes to appear on your statement depends on your bank.

Products

How does the 8-pack bundle work?

The 8-Pack Acid Washed Box Tee bundle lets you pick any 8 colours from our full palette (Black, Royal Blue, Dark Gray, Blackish Green, Pink, Sky Blue, Light Apricot, Light Gray) in one size. All 8 arrive together in a single order at a significantly reduced price.

How does the 3-pack shorts bundle work?

The 3-Pack Mineral Waffle Shorts bundle lets you pick any 3 colours from our shorts palette in one size. Same principle as the tee bundle — one order, one size, your colour choice.

Will you release new colours?

Yes. New colourways are introduced seasonally. Sign up to our email list to be notified of new drops before anyone else.

Can I use these for custom printing / DTG?

Absolutely. Our garments are optimised for direct-to-garment printing. The heavyweight cotton and mineral wash create exceptional print surfaces. Contact us at hello@blanktheory.london for bulk orders or custom requirements.

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